Using a Virtual Assistant is a big decision for any business owner, but when they start working with a VA they often wonder why they hadn’t done it before! Here’s a brief guide on how Victoria Grant – VA Services may be able to help you.
What we can do
We offer a range of services and are open to discussing with you what you requirements are, but some of the things we may be able to help with are:
How do you ensure data security and confidentiality?
Data security and confidentiality are paramount. We use secure communication channels and you will have provided us with a data processing agreement. If you have not completed this agreement please return it to us as soon as possible. Your data will be handled with the utmost care and in accordance with all relevant data protection regulations.
How is my billing calculated?
Billing is typically calculated based on monthly service packages, which are outlined in your contract. You’ll receive detailed invoices for your records, and payments can be made via bank transfer.
Can I upgrade or downgrade my service package?
Yes, you can. If your needs change, please contact your primary contact to discuss adjusting your service package. We aim to be flexible and accommodate your evolving requirements.
What if I’m not satisfied with the service provided?
Your satisfaction is our priority. If you ever have concerns or feedback about our service, please don’t hesitate to reach out to us. We’ll work together to address any issues and make improvements as needed.
How do I provide feedback or suggestions for improvement?
We value your feedback and input. You can share your thoughts, suggestions, or concerns with firstname.lastname@example.org and we’ll use this feedback to continuously enhance our services.
What are the office hours of Victoria Grant – VA Services?
Our standard office hours are Mon-Fri 9am-5pm. However, please note that we are flexible and can accommodate different time zones and scheduling needs as required. If you receive communication from us outside of your office hours, please don’t feel the need to reply until you are working!
If you want any more details or would like to discuss things further, please do not hesitate to contact me: